Amazouz Morocco Tours: booking and travel FAQ

Amazouz Morocco Tours is a registered Marrakech company operating as AMAZOUZ MOROCCO TOURS SARL AU. Its registration identifiers are RC 157831 and ICE 003605443000008. The local team has more than 16 years of experience and works with a network of more than 15 accredited guides. The About page introduces the people and local experience behind the company.

Mustapha Amazouz and Ahmed Amzil lead the team as co-founders. Mustapha is the CEO and a High Atlas mountain professional. Ahmed is a licensed Moroccan guide with more than 16 years of experience in trekking and city tours. Their backgrounds bring mountain and guiding experience to the company; the About page provides the team introduction.

The Amazouz team is based in Marrakech and the High Atlas. Most guides in its local network come from Imlil and the Marrakech valleys. These locations describe the team's roots and working base, rather than a public street address. If you need somewhere to meet for a booking, use the arrangements for that booking instead of treating this description as directions.

Our guides speak English, French and Berber, with Spanish on request. This is a description of the network, not a promise that every guide speaks all four languages or that each tour is available in each language. Check the language listed for your selected offer before booking, particularly if understanding the commentary in a specific language is important to you.

Yes, Amazouz offers Essaouira day trips alongside its desert, mountain and waterfall experiences. For a trip you can actually book, consult the current catalogue rather than assuming a particular departure or itinerary from this general introduction. Choose the Essaouira offer that matches your plans and read its own details before making your reservation.

Yes, you can choose a dedicated private tour or request a quote for a private arrangement. Start with the private products in the catalogue, or submit your requirements for a quotation. Do not assume that every shared experience has a private or solo option: the specific product and quoted arrangement determine what you are booking.

Choose your tour, option, date and guests, then enter your contact details in the booking form. Eligible instant bookings continue to PayPal; other arrangements go through a quote request. Review the selected option and party details before continuing. Your booking is confirmed after payment has been verified, rather than simply when you submit the form or open the payment window.

Instant booking takes an eligible reservation straight to payment, while a tour request is checked before you receive an exact quote and private payment link. Sending a request does not charge you. Use the route offered for your chosen experience, and review the quoted arrangement before paying if your booking needs the team's confirmation of the details.

Your booking is confirmed once payment has been verified. You then have a booking reference and a private booking page with your voucher. Submitting your details or starting the payment process is not itself confirmation. Before relying on the reservation, check the confirmed booking information rather than treating an unfinished checkout as a completed booking.

No, a WhatsApp conversation alone does not create a confirmed booking. WhatsApp can help you ask questions and clarify an arrangement, but confirmation requires verified payment. Treat messages about your plans as assistance rather than proof of a reservation. Complete the booking and payment process, then rely on the confirmed booking details for your tour.

Your voucher is available through your private booking confirmation link. Open that link to view the booking details and voucher together, rather than using the public tour page as proof of your reservation. Keep the link private because it opens your booking information. Save it somewhere you can find again when preparing for your experience.

Contact the approved support channel with your booking reference so the team can help you locate your booking information. Do not purchase the tour again simply because the private link is missing. A missing link does not establish that your original booking failed, and an automatic resend is not something you should rely on without checking with support.

You can ask the team to change your date, but changes depend on availability and are not guaranteed. Contact support with your booking reference and the date you would prefer. A change request is separate from cancellation: do not assume that asking to move the booking pauses, extends or replaces the cancellation deadline for your existing reservation.

Same-day booking depends on the product and its current booking calendar. The specified Agafay quad offer has a 12:00 cutoff and the sunset camel offer a 12:30 cutoff, both in Morocco local time; balloon bookings are not available for the same day. Check your chosen offer's date calendar rather than applying one product's cutoff to the whole catalogue.

Compare the inclusions and pricing basis of each option, then check the live booking total for your party. The selected option defines what you are purchasing; a tour title alone does not describe every variation. Read the individual offer carefully so that the activities, group arrangement and total you select match the experience you intend to book.

Tour payments are processed through PayPal, using the payment methods PayPal offers in its payment window. Card or guest checkout availability is determined by PayPal and is not guaranteed for every visitor. Review the live total for your selected option before continuing, then follow the available payment route rather than assuming a particular card checkout will appear.

Whether you can pay by card without a PayPal account depends on the options PayPal displays for your payment. Amazouz cannot guarantee guest card checkout or promise that no account will be needed. Open the payment window and check the methods actually offered to you before deciding how to complete payment for your booking.

No, Amazouz does not store your card details; PayPal processes card payments. The information used to arrange your booking is separate from the card information handled during payment. This distinction matters when reviewing privacy: your booking contact details help organise and support your trip, while the payment provider handles the card side of the transaction.

Website prices and Amazouz charges are in euros, identified as EUR. The booking total is calculated by the website's server for your selected arrangement. Use that live total to review the Amazouz charge before payment. If your bank converts the transaction into another currency, its conversion is not an exchange-rate quote supplied by Amazouz.

The pricing basis depends on the tour and option you select. Some arrangements use per-person pricing and others use a group basis, so there is no single rule for the entire catalogue. Enter your actual party in the booking form and review the live option total instead of multiplying a displayed figure without checking how that option is priced.

You can see the final booking total in the booking form before payment. The form calculates it from your selected option, date and party details, and the amount shown is the Amazouz charge. Check those selections together with the total before proceeding, especially if you have compared different options or changed the number of guests.

The price of your verified, paid booking is fixed. That protection applies to the booking you purchased, not automatically to a different option or a new reservation. If you are considering another arrangement, check its live option total rather than assuming your original price carries over. Keep your confirmed booking details as the reference for the paid reservation.

No, submitting a booking request does not immediately charge you. Payment happens only when you choose to pay the exact quoted amount through the private PayPal payment link. This lets you review the quotation before making a payment. Treat the request as a step toward an agreed booking, not as evidence that money has already been taken.

Check the payment status on your private booking page and contact support with your booking reference if the outcome is unclear. Do not assume the tour is confirmed before payment verification, and do not start a fresh payment blindly. Establish the status of the original attempt first so that your next step is based on the actual booking record.

Check the payment status and confirmed voucher on your private booking page. Confirmation follows payment verification, so the booking record is the relevant place to check whether your reservation is confirmed. A pending authorisation shown by your bank is not, by itself, booking confirmation. Distinguish that bank entry from the verified status of your tour reservation.

Existing per-person child offers use 90% of the adult price unless the offer states otherwise. This rule applies only where a child option exists and the child's age is known; it is not a universal child fare across every product. Enter the correct ages and party details, then use the live booking form total for your selected option.

Children's ages help the team arrange an appropriate experience and apply any child offer available for the selected tour. There is no single age band or suitability rule covering every activity. Give the actual ages rather than only saying you are travelling with children, and check the particular offer before assuming its activities or child pricing apply to your family.

No, many tours include hotel pickup, but not every tour does. The inclusions for your individual offer determine whether transport is part of the booking and what area it covers. Do not read a hotel pickup inclusion as an automatic airport transfer or an outside-city transfer. Check the selected product before making your own arrival and accommodation plans.

For tours with city pickup, a medina riad may require meeting at the nearest vehicle-accessible point rather than at its door. Not every riad can be reached by the pickup vehicle. Your accommodation determines the appropriate meeting arrangement, so use the point confirmed for your booking instead of assuming the riad entrance is accessible.

For the five featured offers with confirmed pickup arrangements, the exact pickup time is confirmed after booking and depends on your hotel. There is no single promised message time covering the whole catalogue. Treat a general pickup indication as planning guidance, and use the accommodation-specific details for your own booking when arranging where and when to meet.

No, a Marrakech city pickup inclusion does not automatically cover accommodation outside the city. The selected product defines the transport area included in your booking. If your address falls outside that scope, ask for an arrangement and quote specific to that address rather than assuming the city pickup terms apply or that an extension has already been agreed.

No, hotel pickup time is not necessarily the booked tour start used for cancellation. The full-refund cutoff is at least 24 hours before the booked start, measured in Morocco local time. Use the deadline on your private booking page rather than calculating it from a general pickup estimate. Later cancellations and no-shows are not refundable.

All products qualify for a full refund when cancelled at least 24 hours before the booked start, using Morocco local time. Cancellations made less than 24 hours before the start and no-shows are non-refundable. Check the deadline on your private booking page, and do not substitute a general hotel pickup estimate for the booked start time.

Open your private booking link and use the cancellation option by the displayed deadline. A paid booking cancelled at least 24 hours before its start, in Morocco local time, receives an automatic full refund to the original payment method. Check the booking's own deadline before proceeding; cancellations after that cutoff and no-shows are non-refundable.

An eligible cancellation refund is paid automatically to the original payment method. For a paid booking, eligibility means cancelling at least 24 hours before the booked start in Morocco local time; later cancellations and no-shows are non-refundable. The full-refund policy explains the amount and payment route, but it does not promise a particular day when the money will arrive.

No, a cancellation made less than 24 hours before the booked start is non-refundable. The cutoff is measured in Morocco local time, not from an assumed hotel pickup time. If your plans change, check the deadline shown for your reservation promptly: a full refund requires cancellation at least 24 hours before the start, and no-shows are also non-refundable.

If you do not attend your tour, the booking is treated as a non-refundable no-show. Contact the team if an actual problem prevents you from attending, but do not assume that contact creates a refund or replacement entitlement. To receive a full cancellation refund, you must cancel at least 24 hours before the booked start in Morocco local time.

Yes, the same cancellation policy applies to all products, including private tours, multi-day treks and transfers. Cancel at least 24 hours before the booked start in Morocco local time for a full refund. Later cancellations and no-shows are non-refundable. Use the deadline for your specific booking rather than assuming a different rule because the experience is private or lasts several days.

If Amazouz cannot provide the booked service, you receive a full refund under the terms. This is different from a traveller cancelling late or not attending, so those non-refundable situations should not be confused with the company being unable to deliver your booking. Refer to the booked service and the team's communication when clarifying what has happened.

If the operator cancels your balloon flight because of weather, you can reschedule free of charge or receive a full refund if no new date suits you. This concerns an operator weather cancellation, rather than your own decision not to attend. Consider the offered alternative against your travel plans without assuming you must accept a date that does not work.

Yes, an itinerary may be adjusted or cancelled because of weather or safety considerations. If the planned tour cannot run, an alternative date or option may be offered. A published itinerary is therefore not a promise to operate unchanged in every condition. Review any proposed alternative against your plans rather than assuming all activities must proceed as originally described.

Arranging your travel insurance is your responsibility. Check your policy with your insurer against the activities you intend to book, rather than assuming that a tour purchase provides the cover you need. Amazouz's terms do not promise comprehensive personal insurance for your trip. Use the actual planned activities when asking your insurer what your own policy covers.

Yes, you must tell the team about relevant medical conditions in advance. Explain your needs before the activity so they can be considered in relation to the selected experience. For advice about your individual health, consult your doctor. Sharing a condition with the team does not establish that an activity is medically safe or suitable for you.

Tell the team about food allergies and dietary needs in advance, clearly identifying the requirements that matter for your meal. Do not rely only on a vegetarian or gluten-free label when an allergy is involved. Those options do not guarantee an allergen-free kitchen or the absence of cross-contamination, so discuss your specific needs rather than assuming a menu label answers them.

Tell the team about your mobility requirements and review the individual itinerary, transport and activity requirements before booking. There is no blanket promise of wheelchair access across the catalogue. Describe the assistance or access you need so the discussion concerns the actual experience, rather than relying on a general tour description to establish suitability.

Amazouz uses your name, email, optional phone number, travel date, group information and booking notes to arrange and support your tour. These details help connect your requirements with your reservation. Card processing is separate and handled by PayPal, so the booking information used by the team should not be confused with payment card details.

Yes, you can request access to, correction of or deletion of your personal information through the approved support email. These requests are addressed under Moroccan Law 09-08 and the privacy policy. Explain which booking information your request concerns and what you want changed. A deletion request does not mean every record will necessarily be erased immediately.

No, marketing emails are sent only if you opt in. You can withdraw that choice at any time by contacting the team. Messages needed for your booking are separate from marketing, so choosing not to receive promotions should not be confused with stopping the communications used to arrange or support the tour you have booked.

Use Cookie settings in the website footer to accept, refuse or withdraw your advertising cookie choice. You can return to that control when you want to change your decision rather than treating your first selection as permanent. Google Ads events are not sent without acceptance, so this setting governs whether that advertising activity is enabled.

No, booking-platform ratings are attributed separately from reviews collected on Amazouz's own site. A label such as rating on booking platforms identifies the source; it does not mean those reviews are verified Amazouz bookings. Read the attribution beside a rating before interpreting it as feedback from customers who booked directly through Amazouz.

Hotel pickup in Marrakech is at about 07:00, and the group reaches Imlil (1,740 m) around 09:00. The first day is a 5–6 hour walk up to the refuge at 3,207 m. On day two you leave the refuge around 05:00 to reach the summit for sunrise, and you are back in Marrakech at about 16:00. Book by 20:00 Morocco time the evening before.

Hotel pickup in Marrakech is at about 09:00 for our full-day Ourika and Setti Fatma trips. The walk up to the first waterfall is an optional 30–45 minute scramble over rocks; if you prefer not to climb, you can wait at a riverside café. Book by 20:00 Morocco time the evening before; same-day booking is not possible.