Frequently asked questions
Booking, payment, cancellation and practical travel answers for tours with Amazouz Morocco Tours.
Booking & payment
How do I book a tour?
Open the tour, choose your option, date and number of guests, then enter your details. Tours with instant booking go straight to secure PayPal payment; other tours start as a request, and we send you an exact quote with a private PayPal payment link.
When is my booking confirmed?
Your booking is confirmed only after your payment has been verified. You then receive a booking reference and a private booking page with your voucher.
How can I pay?
Payments are made through PayPal, which also accepts debit and credit cards. We never see or store your card details.
In which currency are prices shown?
All prices are shown and charged in euros (EUR). The total you see before paying is calculated on our server and is exactly the amount charged.
Does contacting you on WhatsApp confirm my booking?
No. WhatsApp is for questions and booking help only. A booking is confirmed only after verified payment.
Can I be charged twice?
No. Each booking can be paid only once; our server checks every payment before it is accepted.
What does "request" mean on some tours?
For some tours we first check the details with you. You send a request, we reply with an exact price, and you pay through a private PayPal link. Nothing is charged until you pay that quote.
Where can I see my booking after paying?
Use the private link in your confirmation to open your booking page. Keep that link private; it shows your booking details and voucher.
Prices & children
Is the price per person or per group?
It depends on the tour. Each tour page shows whether the price is per person, for a private group, or depends on the party size, and the booking form calculates the total for you.
Do children pay less?
For tours priced per person, a child pays 90% of the adult price, unless the tour states otherwise. Age limits set by the activity still apply.
Why do you ask for each child's age?
Please tell us children’s ages in advance so we can arrange the experience and apply the appropriate child price.
Can the price change after I pay?
No. Once your payment is verified, the price you paid is fixed.
How much is a hot air balloon flight in Marrakech?
Standard shared balloon flights on our site cost €150 per adult and €135 per child. Comfort, combination and private options are priced separately on each tour.
Cancellation & weather
What is your cancellation policy?
Free cancellation up to 24 hours before the start time (Moroccan local time) for a full refund. Cancellations less than 24 hours before the start, and no-shows, are non-refundable.
What happens if my balloon flight is cancelled because of the weather?
Balloon flights cancelled by us because of weather: rescheduled free of charge, or full refund if no new date suits the customer.
What happens if I do not show up?
A no-show is non-refundable, as are cancellations less than 24 hours before the start time (Moroccan local time).
What happens if an experience cannot run safely?
We may adjust or cancel an itinerary for safety reasons, including weather. If an experience cannot run safely, we offer an alternative date or option. Customers must tell us in advance about medical conditions, allergies, dietary needs, reduced mobility and children's ages. Travel insurance is the customer's responsibility.
How do I cancel or change a booking?
Open your private booking link and press Cancel booking. Up to 24 hours before the start time (Moroccan local time) the cancellation is free and any payment is refunded in full automatically. For changes, contact us by WhatsApp or email with your booking reference; changes depend on availability.
Pickup & transport
Do tours include hotel pickup?
Many tours include pickup from your hotel or riad in Marrakech, or from a nearby meeting point if your accommodation is hard to reach. The tour page shows what is included.
How far is the Agafay Desert from Marrakech?
About 40 km, roughly a 45-minute drive.
How far is Imlil from Marrakech?
About 65 km, a drive of around 1 hour 15 minutes to 1 hour 30 minutes.
How long is the drive to the Ouzoud Waterfalls?
About 2.5 to 3 hours each way. There is no suitable direct public transport for a day trip, so a tour with transport is the easiest option.
How long is the drive to Essaouira?
Essaouira is about 180–190 km west of Marrakech, a drive of around 2.5 to 3 hours. CTM and Supratours also run several coaches a day, taking about 3 hours.
How far is Merzouga and the Sahara from Marrakech?
About 550–560 km. That is why Sahara trips from Marrakech usually last 3 days, with a night in the Dades area and a night in a desert camp.
How do petit taxis work in Marrakech?
Meters are often not used, so agree the price before you get in. Fares are higher at night and a petit taxi takes a maximum of 3 passengers.
What to bring & weather
Is it cold in the desert at night?
Yes, it can be. In the Agafay Desert, nights in December and January can drop to 0–3°C, and Sahara camps provide blankets in winter. Bring a warm layer.
What do I need for the Atlas Mountains in winter?
From December to April, Toubkal needs crampons, an ice axe, waterproof winter boots, warm layers, gloves and a hat. Most of this can be rented in Imlil.
What should I wear in Essaouira?
Bring a windproof layer. Essaouira is usually cooler and windier than Marrakech because of the Atlantic trade winds.
When is the best time for desert and mountain trips?
Spring and autumn are the most comfortable seasons for desert trips and hiking. Summer days are hot, and winter brings cold nights and snow in the high Atlas.
Safety & guides
Do I need a guide to climb Mount Toubkal?
Yes. Since 2019, foreign hikers on Toubkal must be accompanied by a licensed mountain guide.
Can I swim at the Ouzoud Waterfalls?
Swimming is allowed in the pools below the falls at your own risk. There are no lifeguards.
Who runs the balloon flights?
Balloon flights are run by licensed operators and depend on the weather.
Who is Amazouz Morocco Tours?
We are AMAZOUZ MOROCCO TOURS SARL AU, a registered company in Marrakech (RC 157831, ICE 003605443000008). Led by a team with more than 16 years of experience in Moroccan trekking and tourism, with a network of more than 15 accredited guides.
Tour types
Is the Agafay Desert the same as the Sahara?
No. Agafay is a stony desert near Marrakech without Sahara-style sand dunes. For high dunes, choose a Merzouga trip.
What does a typical 3-day Sahara trip look like?
Day 1 crosses the Atlas via Aït Ben Haddou and Ouarzazate to the Dades area. Day 2 continues via Todra to Merzouga, with a sunset camel ride and a night in camp. Day 3 starts with sunrise, and you return to Marrakech in about 9–10 hours.
What are the desert camps like?
Standard camps have shared facilities; comfort and luxury camps have private bathrooms. Dinner is usually a tagine.
Can I visit Aït Ben Haddou in one day?
Yes, but expect about 7–8 hours of driving over the Tizi n'Tichka pass. A 2-day trip is more relaxed. Entry to the Ouarzazate film studios is not included and costs about 100 MAD per person, paid on site.
When is the Ourika Valley busiest?
On weekends and public holidays, when many Marrakech residents visit.
How much time do I get in Essaouira on a day trip?
Usually 5–6 hours in town, enough for the medina, port and lunch.
How long is a quad biking tour in the Palmeraie?
Quad rides usually last 1–2 hours. The Palmeraie is 15–20 minutes from the medina and the Jbilets about 30 minutes.
Can non-Muslims visit mosques in Morocco?
Most mosques are closed to non-Muslims, including the Koutoubia in Marrakech. Exceptions include guided visits to the Hassan II Mosque in Casablanca and the Tin Mal mosque. The Ben Youssef Madrasa, a former school, is open to visitors.
Still have a question? WhatsApp +212 655 786 616 — contacting us does not confirm a booking.